Thank you for your review and for taking the time to share your feedback. We really appreciate your insights and we're glad that you were able to have such a great time with us on your trip!
We apologize for the confusion but we wanted to quickly address the points you made about your hotels - All of the properties you stayed in are in fact 5 stars, but only the one in Fes was a Relais & Chateau. We would have been more than happy to include more Relais & Chateau properties if you had let us know you preference, and if there was some flexibility with the trip’s budget. We were also very surprised to hear your comments about the property as it is one of the best properties in the Atlas Mountains and one of the most luxurious properties in Morocco.
With regards to the guide you had in Marrakech, we are definitely taking your feedback into consideration and we will be investigating further on our end. We pride ourselves on having great partners and guides that portray and represent our country in the best way possible, and we apologize if that particular guide didn’t meet those standards. As for the driver, we were also surprised by your feedback, especially as your travel companion has expressed in her email to us that he was one of the best drivers that she’s ever had, and that she enjoyed having him as her driver for the trip.
On behalf of our team, we would like to thank you again for sharing your honest feedback and also for trusting us with your trip, it was our pleasure to show you a memorable time across our country.
Warm regards,Your Morocco Travel Company Team
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