Optimise the itinerary as above comment.Other than the above glitches and problems highlighted, the choice of accommodation and restaurants were good. Service recovery was also fast and good after the complaints. I may still recommend this agency to my friends, as I still believe they are a good and reliable agency, but will caution them to scrutinize the itinerary and timing.
TRAVEL COMPANY COMMENTS:
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your trip as well as the company of your guide and driver.
Regarding the size of the rooms in the Riads, the rooms are usually not as big as regular hotel rooms, as riads are small, which is why we recommend booking a suite or two rooms depending on the party and the budget. Moving forward, we will make sure to clearly explain the set up of the triple rooms in riads in particular and set expectations accordingly.
As for your hotel in Marrakech, we apologize for the incident that happened that night, as the front desk didn’t assign you the room that was booked and confirmed for your stay. Once we received your email, we immediately took action and contacted the hotel in order to upgrade you to a bigger room that very same night.
We are sorry to hear that you didn’t enjoy your tasting tour in Fes as it is one of our best-sellers activities. The medina of Fes is the largest pedestrian area in the world, and it takes a least a day to discover its main highlights. As such, the tasting tour where you try sweet and savory delicacies not usually found on a restaurant menu, takes you through the old town and alleyways similar to those of your guided tour.
The drive from Chefchaouen to Volubilis as mentioned in the program is about 4 hours, so the departure needs to be early in the morning in order to reach Volubilis before lunch time, unless you decide to depart later or push up your lunch. The day trip to Ait Benhaddou requested during your first call involves a 4-hour drive each way and it would mean that you would drive through the mountains in the evening, which is not recommended due to the nature of the roads.
Despite the mishaps mentioned, we are happy to hear that you and your family have enjoyed the trip and our choice of restaurants and accommodations.
On behalf of our team, we would like to thank you again for sharing your honest feedback and also for trusting us with your trip. It was our pleasure to show you a memorable time across our country.
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