Nothing. It was great.
TRAVEL COMPANY COMMENTS:
Thank you for your review and for taking the time to share your feedback with us. It was a great pleasure getting to plan your trip and we were delighted to hear that you enjoyed it.
We are very sorry to hear that you felt like our team was not responsive to you. We did our best to resolve the issue with your hotel in Fes once we have heard that they didn’t respect your dietary restrictions as well as the bedding option. Your travel agent contacted you via emails and over the phone to clarify the mishap and to apologize on behalf of our team and the hotel. We also made sure to double-check with the rest of your properties that your bedding preference and dietary restrictions are all communicated to their staff.
We sincerely apologize again about the mishap that you have encountered with the hotel, and we took it up with their management to ensure that our travelers don’t face this issue again.
On behalf of our team, we would like to thank you again for sharing your feedback and also for trusting us with your trip, it was our pleasure to show you a memorable time across our country.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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Headquarters: 1580 W. El Camino Real, Suite 14,
Mountain View, CA 94040, USA
Denver Branch: 1407 Larimer Street, Suite 300,
Denver, CO 80202, USA