TRAVEL COMPANY COMMENTS
We wanted to follow up on your review posted with Zicasso.
We sincerely appreciate all your feedback, as it assists in continuously looking to improve the way we work, what we offer and the overall experiences.
We do apologize that you felt that we could have replied more timeously, and we have gone back through our many emails over our year of correspondence to see where we could improve. We pride ourselves in our contact with our clients and making sure that they always feel we are just an email or a call away if needed (providing our personal cell phone numbers for 24hour assistance) and it has been a pleasure to have that echoed in all of our past reviews so we are really dismayed to hear you felt this way, and will certainly work on this in the future.
With regards to the Mauritian hotel, our mistake was perhaps that we were striving to find the right combination of honeymoon luxury and economical hotel with respect to the budget which at the time, we know we both researched the property incredibly thoroughly to be sure of the right choice. We will be reviewing our Mauritian options in the future and indeed their payment policy over the peak travel season that required the full payment slightly earlier which we really do understand was an inconvenience.
We do hope you enjoyed the rest of your travel on Safari and in Cape Town and thank you again for your feedback
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