Our agents of at this travel company were awesome. In particular, they 1) gave suggestions and timelines for our itinerary that worked out much better than the one I proposed. For example, I would have had us in Santorini when it was cold and rainy and quiet . . . because I didn't know any better. With our agents' guidance we had a great itinerary; 2) every detail and event in our trip went smoothly. Every hotel was ready for us, every driver picked us up at the right time and location, every tour had our names. We were able to enjoy the areas instead of worrying about how to get somewhere or what to do; 3) helped us out during the trip: the airline employees in Greece suddenly went on strike the day we were leaving and these two helped us reroute our trip to be able to spend two days in Paris until we could fly into Athens; and another time my wife's knee was very sore and she was having trouble walking and our agents personally called the private tour guide scheduled for the next day so he could change our itinerary so there wouldn't be too much walking. We loved this personal service.
The best parts of our trip were the private and small group tours. The guides were fantastic - very knowledgable and personable - very wiling to answer my questions and be flexible with the tours according to our interests. We also really appreciated the hotels that Zicasso reserved for us. The locations, service, and breakfasts were awesome.
We rented a car twice during our trip - once in Crete and once in Tuscany. I would not do this again. The roads are really narrow as are the parking spaces. We had a lot of trouble getting to places because our GPS would take us into pedestrian only or restricted areas. One time the hotel staff parked our car in a garage that had such a narrow, curved exit that it took us 25 minutes to figure out how to get out without hitting the sides of the garage. I'm sure if we had more experience with this type of driving we would have been fine, but given that we come from a country with wide lanes and streets, driving was very stressful.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"The planning and preparation was very thorough and professional."
"We had an amazing trip to Italy with the help of this travel agent and her company. Everything she arranged for us went like...
Copyright © 2021 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 650 Castro St., Suite 120-447,
Mountain View, CA 94041, USA