My group and I recently worked with this agent at this European travel company to plan our trip to Barcelona and London. We had a fantastic time in Barcelona! Our agent was very attentive to our needs and made each guide aware of our requirements. One of us is a vegetarian and the Gourmet Food Tour in Barcelona was tailored to everyone's palate. The food tour guide was phenomenal! Kudos to our agent for selecting his company. She took care of all of our needs down to the smallest detail. She was always either a phone call, email or text away. We were able to reach her at all times as she checked on us throughout our trip to make sure everything was going smoothly. The drivers she arranged for us were great. We ran late for one of our pick-ups and the driver was very kind and understanding. In London, we had to make last minute adjustments to our itinerary and again, our agent took care of all of the re-scheduling.
Our agent put our itinerary together in a nice booklet with every piece of information we needed. We had phone numbers for each of our guides and drivers, suggestions for restaurants and tipping. She also sent a beautiful tray with chocolate covered strawberries and beverage to each of our rooms when we arrived in Barcelona!
The most enjoyable part of our trip was the Tapas Food Tour in Barcelona. At each stop, we had delicious food from types of tapas restaurants. The trip to Montessart was absolutely beautiful and the cava winery tour was so much fun.
The thing I would do differently would be to have our guides meet us at our hotel because it was sometimes hard to connect in front of the venue when there was nothing to distinguish the guide from any other stranger.
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