We had a very good experience with the tour company. The tour designer was very easy to work with and a good communicator. The process to narrow down the trip itinerary was very efficient. Booking the trip was easy.
As for the trip, we were very happy with our choices of destinations. We enjoyed all the natural attractions- Iguazu Falls, Mendoza, Calafate and Buenos Aires. The falls and the glaciers were amazing to see.
The guides were very good. We particularly liked a guide who showed us the Brazilian side of the falls and a guide who did a great job for us in Mendoza.
The guides were very good. We were disappointed in the amenities at some of the hotels, for example, a hotel website indicated there would be coffee making ability in the rooms, but there was not. When I asked for a coffeemaker in the room, they said no even after I referenced their website.
Overall, the beauty of the destinations made this one of our best vacations.
We loved seeing Iguazu Falls from both Brazil and Argentina. We loved the wineries we visited and especially the lunches at three restaurants. We were absolutely stunned by the Perito Moreno Glacier and the view of the Uppsala Glacier.
We enjoyed trying some foods like empanadas, alfajores, provoleta and lots of lamb.
If I could take the trip again, I would choose higher end accommodations. Overall, I chose what I thought were properties one tier from the top, but maybe there was just a disparity in levels of properties available.
Hotel in Puerto Iguazu- breakfast was poor quality, too many breads/sweets, no coffee making ability, very hard bed
Hotel in Mendoza- very quaint property with great staff, hard bed, no coffee making ability in the room
Hotel in Buenos Aires - nicest room and property of all our stays, no coffee making ability in room though
Hotel in Buenos Aires Palermo- this hotel was a disappointment, the rooms didn’t appear very clean, our bathroom door was damaged and our shower leaked profusely onto the floor with each use.
Travel Company Comments
Dina, first of all, I would like to thank you very much for taking the time to send us such a detailed feedback. We do appreciate it a lot!
I`m very happy to hear that you felt comfortable with the planning process of your trip and that you had one of your best vacations with us! Receiving this kind of feedback is one of the best parts of our jobs! As for the guides, thank you for your great comments about the guide in Mendoza and the guide in Iguazu: we will let them know and I`m sure they will be very happy about that! I agree with you about that restaurant, is my favorite in Maipu Valley, a place that you can go over and over again!
Dina, regarding amenities at the hotels, yes, is not very common in the region to have a coffee maker as a complimentary amenity: if I knew this was so important for you I could have look for appropriate hotels. A pity that you didn't mention this to your destination host, maybe we could have done something on your behalf or change hotels.
I`ve taken note of the details mentioned for each hotel and will let them know about your comments. The one I`m very surprised about a certain hotel as this is the first negative feedback we receive: I will be very careful before suggesting this hotel again.
Again, thank you very much, and please do not hesitate to contact us again, if you think about coming to South America in the near future again!
Warm regards from sunny Buenos Aires!
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