The travel agent, while quite pleasant, really did not do anything but press a couple of buttons. The highlight of our trip, a stay at the resort in Bora Bora, was something that we suggested to the travel agent. Our stay on Moorea was nice but nothing special. The accommodations in Rangiroa were a bit too rustic for our liking. Therewere several reptiles in our room. We spent many parts of the night killing mosquitoes and other insects in the room at the hotel. The staff was less than receptive to our questions or requests during our stay.
My wife and I both came down with bad sinus infections during our stay. We reached out to the travel agent to see if she could check on possible earlier flights. She made a phone call to the airline but then asked us to do the follow up with the local travel agent.
When I use a travel agent, I expect them to take care of the details. We had to do way too many things on our own, thus not justifying the added cost of a travel agent. Other than one restaurant reservation, I had to contact each hotel independently and speak to their concierge to set up events and restaurant reservations. There was an attention to detail missing from this agent's approach.
I would book the trip myself.
Travel Company's comment
Let me begin by saying that it is terrible to be far from home and feel ill…anything – a bad meal, a mosquito, a gecko, doesn’t matter it becomes……the last straw!
This particular review had some points about my work as a travel agent and working with travel agents in general that I would like to address.
“not justifying the added cost of a travel agent.”
There was no added cost in using our travel company and in fact we saved them money by booking with us. I feel it is important to mention this because many people believe that working with a travel agent will cost more.
“The travel agent, while quite pleasant, really did not do anything but press a couple of buttons.”
1. We provided two - three island options – itinerary/quotes for their trip. One featured the hotel on Rangiroa and the other the a private resort in Le Taha’a (fabulous but more expensive) clients decided upon Rangiroa.
2. 10 days after purchasing their international tickets I was told that he had made a mistake on the spelling of one of the travelers. I worked to fix/re-issue a new air ticket.
3. I suggested and secured reservations for the best restaurant in the islands a very small private restaurant on Bora Bora. I also explained why it was best working with the concierge for other reservations and will be happy to explain in more detail if anyone is curious.
"We reached out to the travel agent to see if she could check on possible earlier flights"
After listening to the problem I contacted the revision desk of tour operator and advised them that our clients were not well and were considering a return one day earlier…Cost to depart one day early would be $328 per person (no charge from our travel company) .
I gave the client the information and he did not want to make the decision on the spot so I gave him the direct number to the revision agent who would reissue new air tickets (collect call) if they decided to make the change. I also provided the local representatives number in Tahiti.
Planning a trip with clients is exciting and we need to work well together I am sorry that my work did not meet expectations in this case. However even when not meeting expectations I was there to make suggestions, fix problems, secure the best restaurant, and pick up the phone when someone far away needed help .
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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