This Spain travel agency, without a doubt, earned a 5+ star rating from my husband and me for our recent (Sept. 2015) trip to Spain. The owner is service oriented with a "hand's on" approach and a listening skill that I have not experienced with other travel companies. From the first time that we communicated, he listened to what we wanted for our trip to Spain. He created a personalized itinerary that encompassed everything we wanted to see and do. The tour guides from this company were very knowledgeable and pleasant. The drivers who provided transportation from airport to trains were exceptionally friendly and courteous. They helped us with luggage in and out of hotels. Although our agent made all our hotel reservations, in Madrid, I wanted to book our own hotel. What a mistake!! The hotel room was beyond deplorable-!! I called our agent very distressed. Immediately, he said he didn't want us to be in a place we felt uncomfortable and he would do whatever was necessary to have us either moved to another hotel or to a better room. He really came through with this. We were upgraded to a lovely room and they even sent a beautiful fruit platter. We were so appreciative for his immediate response to our needs. Our agent is a wonderful person. He meets all his clients for a drink. I've never had any travel agent be this responsive, this caring, this "hands on". This agent is truly unique!! I would rate this company as a 10 and would recommend it highly to anyone interested in service, knowledge, and friendliness.
We loved all of Spain, particularly the friendliness of the people. But our favorite spot was Sevilla. What a delightful city to visit! We loved the Alcazar, the gardens, the way the streets are organized by sections for trams, pedestrians, bike riders, etc. We loved the flavor of the City,. the shops, the horse drawn carriages in the plaza area.
We loved the Prado and the Thyssen Museums. I've never seen so many beautiful pieces of art as in these two museums.
In Girona, we loved the Dali Museum.
In Granada the wonderful Alhambra and its Generlife Gardens were remarkable.
In Madrid-- Toledo was the highlight. We wanted to see Jewish heritage in Spain. Toledo offered the best of Jewish Heritage with the old synagogue still there. Toledo is probably the best preserved "old city" to date.
Our trip was wonderfully planned. We would repeat the same itinerary.
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