We felt our travel company was exceptionally responsive during the planning stages, responded to questions promptly, and made every effort to accommodate our requests. The trip itself encompassed everything we asked for, and more, and went like clockwork. All of the guides and drivers were on time or early, even when we experienced a flight delay and again, when we were caught in a traffic jam 60 miles away from our designated meeting point. The guides were enthusiastic, knowledgeable, patient with our questions, and very solicitous of our physical comfort. We did not get a chance to interact for very long with a couple of the drivers, who drove us short distances, but we spent quite a bit of time with one of the drivers, in particular, and thoroughly enjoyed his company. He went out of his way to educate us and kept us laughing but also seemed to know when we needed quiet. We were particularly impressed with our travel agent's personal attention -- his making time to meet us when we were in Madrid was a nice touch. All of the accommodations met or exceeded our expectations in terms of amenities and location. It was very helpful to have the packet of information that included recommendations for a variety of places to eat in each city -- we took advantage of that several times and were pleased with our choices (in fact, one option turned out to give us one of the best meals we've ever had!) Another bonus was the portable hot spot our travel company provided so we could have high speed internet access. We have traveled to multiple countries on 6 continents and this was one of the best-organized trips we have taken.
Probably nothing; we were completely satisfied with our experience because our agent convinced us to restrict our itinerary to something less ambitious than we had originally planned, which ultimately allowed us to enjoy what we saw more than if we had attempted to cover a larger territory.
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