Travel Company Comments
Thank you for choosing our company for your vacation. Thank you as well for your feedback , we truly do value your input. If you allow me, I would like to provide some additional clarification to your comments.
In regards to the hotels, we did suggest alternate hotels in both Porto and Lisbon, but you had specific hotels which is what we confirmed. In Aveiro, there are not many hotel properties since it is a small city and our options are limited for more boutique character hotels. As you may recall, we did suggest staying in Porto and traveling to Aveiro as part of a Tour.
As part of our normal standard procedures, we do speak with our tour guides daily while our clients are on tours and they advised they really enjoyed meeting you and David and accompanying both of you on the tours. As per your instructions, we did advise them that you did not want to be dependent on the guides for the entire tour and wanted some time on your own. I apologize for the confusion regarding the tour, but as your itinerary stated we only confirmed a transfer with only the driver available. Please note as we advise all of our customers, we do have a local office in Porto as well as an emergency line available and had you expressed some concerns with the guides and/or the tours we certainly would have made the necessary changes.
As a Destination Specialist for Portugal, our product specialist and tour guides are tasked with personalizing your itinerary based on your interests, likes and suggestions. In many cases, our guides adjust their tours "on the fly" as illustrated by the fact, that per your instructions we did not stop in Nazare (as it was originally planned on the itinerary) as well as cutting short both the Obidos and Sintra Tours because you and David had to be in Lisbon for work-related commitments.
We hope you are able to return to Portugal to experience more time in Obidos and Sintra as well as other regions, areas of Portugal that we know you would love as well. Again, we value your feedback and we thank you once again for choosing our company for your travels.
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