I would skip Aveiro. They may think it's the 'Venice of Portugal', but there are only two canals, one a dead end and the other that pretty much goes through a construction zone. The canal boat trip was a waste and the people who managed the tour were too busy poking fun at us and flirting with one another.I liked the combination of our own tour guides in Lisbon and Porto, but I would find another company than the one selected for our time in Lisbon. He was fine one minute and grouchy and rude the next. I would never guess he liked his job - though it was his own company.Buy a road map of Portugal before you leave. Especially if you are driving at all. It was really hard to find one - they assume you are just using Google, but we didn't find it worked well for us. Plus you can spread it out and decide if you want to detour on your way someplace. The hotels all gave you city maps that had been photocopied so many times you couldn't read them and they were way too small to be useful.
Travel Company Comments
Thank you for choosing Portugal and our company for your vacation. We appreciate your valued comments and feedback as that is extremely important to our team.
Although our itineraries are very detailed we realize that every customer may require different levels of information, as it is very difficult to provide all the information available for each traveller. However, we do rely on our professional tour guides to be able to complement our itineraries through the tour experiences they share with our customers. In regards specifically to the delay in customs at the Lisbon Airport that is not a typical situation and may result from the timing of certain flights and lack of custom personnel. Meal times are sometimes a bit longer than the average US lunch or dinner, however most of our customers enjoy the ability to unwind, and really savour the traditional Portuguese Cuisine at a relaxing pace. I will certainly reach out to our partners in Aveiro, to ensure they provide a better overall experience as Aveiro is one of the most beautiful cities in the country. Lastly, I did speak to our guide in Lisbon in reference to your comments and have taken the appropriate measures to ensure he reflects the highest level of customer service and professionalism that we expect. I also want to add that, as part of our standard procedures we spoke with all your guides in Portugal and they all really enjoyed meeting you and spending some time sharing the beautiful country of Portugal during your vacation.
We hope you can choose to return to Portugal in the near future, we look forward to helping you, your friends and family with your itinerary.
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