Thank you for taking the time and your wonderful review, I too enjoyed very much meeting you and your family and spending some time together exploring the beauties of Peru.
We discussed the hotel options in Aguas Calientes during the planning process and as you may recall, the Lodge you requested was already fully booked since your trip request was a short term booking. Since you unfortunately contacted us only about 2 months prior to your planned departure in high season, there was no availability left at this Lodge on the requested date, which is why you needed to stay at a 5 Star Hotel in Aguas Calientes town.
Since we're not in control of hotel availability, there was unfortunately nothing we could do about it.
We hope you nevertheless enjoyed your time in Peru.
Warm regards to you and your family
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