We just got back from the most amazing trip to Italy planned by this travel agent! When I first started planning the trip, I corresponded with this agent on the phone so she could find out what our interests were and what sort of vacation we'd like to have (note that we are quite picky travelers). She paid great attention to our desires and everything about the trip went perfectly. She was also very patient with me, even though I made numerous changes to the itinerary prior to the trip, and always gave me her honest opinion.
In particular, the purpose of the our trip was to focus on the great food and wine of Italy, and to have a relaxing trip at some of the very best hotels. All of the hotels she recommended were exceptional, and exactly what we were looking for.
The drivers and tour guides were all excellent - very knowledgeable, personable and really took care of us. They were all very well coordinated amongst each other as well - it was always seamless. In fact, during a day trip to Capri, at one restaurant, we forgot that this meal was already included in the package and our boat driver (he was great) stepped in and interrupted us to let us know he thought it was already paid and spoke with the manager of the restaurant to clear it up - saved us from paying the restaurant twice. We also loved our driver in Florence and on the Amalfi Coast, and our Pompeii guide. They all spoke highly of our agent and her team and confirmed that she is the best and they love working with her.
Throughout the trip, our agent was always accessible and checked in on us every day but staying in touch with the drivers/tour guides we were with. I had to call her a couple of times to change reservations and when our flights were delayed, and even early on a Sunday morning, she was available and made the changes to our schedule seamlessly.
The restaurants and hotels we went to gave us special care and attention, with particular VIP treatment - the chefs and owners always making a point to come out to talk to us and welcome us. Even though I did a lot of research in advance, the small local restaurants that our agent suggested (not the well-known restaurants) were our favourites and were the best quality.
I would definitely have this travel agent plan our next trip to Italy, no question!
- Day tour on a private yacht, with stop on Capri was amazing
- Day trip along the Amalfi coast with stops in Ravello and a most beautiful lunch at the Torre Normanna in Maiori
Nothing! It was quite perfect
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