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TRAVEL COMPANY COMMENTS:
Thank you for your review of your experiences, and for taking time to write out your thoughts.I’m delighted the majority of the experiences I planned for you, with our trusted network of partners, as listed in your feedback (with your guides, your walking tour in Siena, your winery and oil visit, your honey tasting tour, etc) were so positive and such great experiences crafted just for you.Constructive criticism and feedback are always helpful, but we’re surprised to receive yours as your trip experienced one hiccup, immediately addressed with two separate (at no additional charge to you) upgrades which were declined. Final itineraries are kept flexible (not vague) to provide maximum relaxation so you don’t feel rushed. Each visit has the right amount of time for guests to get a good feel of our partner’s work, but if the visit isn’t long enough, we’re happy to rework your stay. To do so, real-time feedback is needed, which was an element missing during your stay even though our communication channels were always open to you, with frequent emails unanswered on your end.We work very closely with our guests, as our months of calls and emails can confirm, with a lot of effort in planning your stay. As you know, Zicasso only works with hand-selected travel professionals with years of experience planning and perfecting experiences for guests throughout the world, so your experiences working with us shouldn’t be a reflection of your experiences with Zicasso or other partners.If you find yourselves in Florence any time in the future, we'd be happy to welcome you to a lovely hands-on cooking course with our partner cooking school so you can experience another classically terrific experience with us.Thank you once again for taking the time to write your review and share your thoughts, and we hope to incorporate your feedback where we can.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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