This was a once in a lifetime trip for our family. There were a few issues in the promptness of car service pickups, but they worked out in the end. We must make special mention of our driver. He is the most polite, helpful, and enjoyable young man. He saved the Tuscany wine tasting trip for my wife and daughter which started out badly. On so many other of our day trips, he just went above and beyond in the level of service he provided. We absolutely loved him!!! We would definitely use this travel agency's services again, and we would specifically ask for the same driver to be our driver every day.
The most memorable experiences include our Vatican tour, the Vatican Necropolis tour (arranged on our own), cooking class (absolutely fabulous according to my wife and daughter), touring hill towns of Siena, Lucca, Assisi, and San Gimignano, wine tasting in Montalcino with a sommelier, touring Cinque Terre, and the incredible room we had at the hotel in Portifino!!!
The one thing we would do differently is each day we would confirm the schedule and pickup times for the next day. While the agency's team was able to quickly resolve issues when I called, it does provide a little bit of worry and concern when a pickup time was missed since we had a full schedule every day. Confirming the next day's itinerary by simple email each day would have helped both us and the agency to ensure everything was covered.
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