Trip was fantastic and everything worked like clockwork and was incredibly organized and easy. Highly recommend them. We had a fantastic trip. Last year my husband and I took our son for his first trip to Europe. I travel a lot for work and made all the arrangements myself. This year we wanted to take him to Italy and I did not have the time or energy to pull together all the details and I wanted a little more structure than we did last time. In addition we were planning the trip a bit late - about 6 weeks before departure. I had never used Zicasso before but gave it a try. This Italy travel agency responded very quickly. After a few communications back and forth via email I really felt that they were on top of things and were paying attention to what I was trying to achieve. A trip that was FUN as well as educational and that offered the right amount of "tour" time with unstructured time. Our agents - awesome people. Smart, on top of things, organized. Would absolutely positively use them again.
Guides were fantastic and enthusiastic.
Our agency arranged everything except air which I wanted to do. They were flexible even when I changed dates for trip part way through. Just adjusted itinerary. Very good communicators. Highly recommend doing Rome as first stop when all have the most energy!
Too many to count! The things we really felt were worth the money were: the private tours-nothing beats having a really good tour guide that is just yours-you can hear, you can ask questions, you can improvise etc. The other thing worth the extra money were the hotels: key for us was to have large rooms as my 14 year old is almost 6 feet and we were traveling for 9 nights. All three hotels were good in different ways and all had big rooms with the third bed for my son a real bed. Hotels were well located. My son loved the pizza and gelato cooking class on his birthday in Florence and enjoyed the Gladiator class. We all loved all of our tours and our day trip to Pisa, where we added on Lucca at the last minute. There was nothing we did not like that they suggested.
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"The trip was well planned and the guides and drivers were outstanding."
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