We have traveled extensively around the globe as a family of 4, but had never used a travel agent until we were planning our vacation to Italy for Christmas. I used Zicasso to connect with this travel company, and worked with this agent to plan our dream vacation for the holidays. Our agent was incredible in every sense of the word, she had great suggestions for our time spent and offered unique ideas to keep our teenagers happy, too. She planned a trip that was busy but not overwhelming for us, and she made sure that every detail was planned as we were leading up to our trip. She even requested that we talk on the phone the night before our departure to review our itinerary and answered all of our questions. Once we landed in Rome we were met by the driver that we were instructed to go with, he had our name on a sign and was very upbeat and happy to get us to our hotel. Our agent had sent us a book with our daily schedule that included the name, contact number and picture of every single person that we would be working with on our 10 day excursion. We traveled to 4 different cities, and each day we were transported to train stations and picked up by friendly, informed people. In each city we took a city tour given by a local person who had education in specific areas of history or archeology or food/wine, they were all early for meeting us and easy to find as we had their picture! We also did some night activities and again, we given detailed instructions and tickets were purchased for us ahead of time and included with our book. Our agent took all of the stress away from a trip that could have been difficult to navigate, we were able to enjoy the 4 of us in Italy without worry. The highlight of the trip were the tickets that our agent secured us to attend Christmas Eve mass at the Vatican with the Pope, not only did we have seats, but we had Press Tickets that got us 8 rows away from the Pope. When we talk about trip, we have mostly talked about our travel agent and how easy she made our experience. I can't say enough about this company!
Nothing! It was a perfect vacation.
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