Dear Mr. B.,
Thanks for taking the time to review your trip.
Due to the time between your initial inquiry, and the time of your actual booking, some of the original hotel choices had been fully booked.We also did request an upgrade for you at the last hotel, since our clients' satisfaction is our primary concern.
With regards to the Elephant tour, we sincerely apologize for not booking the tour where you interact with the Elephants. Obviously the majority of people would prefer to play with the elephants, not just feeding them from a balcony, and we have discussed this with our staff to ensure the 2 choices are given to future clients.
We thank you for your extensive review, allowing us to make changes in the future.
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