Good intentions, personalized service but I kept running into problems, they need to be more clear and precise with information. This agency's itinerary and vouchers had inaccurate information causing unnecessary friction and frustration on my trip.
The scenic views.
Not use this company.
Not take a Caldera tour in Santorini-too generic and not worth the money.
Hotel in Paros, it was out of the way and had no amenities nearby.
Get a rental car in athens and bring to the islands.
Travel Company's Comments
Mr and Mrs Polychronopoulos were met by our colleague Ms. Artemis on the 10th of July as we welcome all our guests upon arrival at their hotel in Athens and spend with them at least 45 minutes.
Mr. Polychronopoulos whom I worked with to book the package, had expressed his gratitude to my colleague Artemis and how happy he was to find our company as we made his booking process so smooth and easy.
The problems started when they arrived in Santorini on the 18th of July. Late In the evening the air conditioning in their room broke down so the hotel sent a technician to fix it.
Apparently it broke again the next day and so Mr. Polychronopoulos contacted us again by email on the 19th July( Saturday) around 10:00pm.
I personally contacted our office in Santorini and also the hotel to rectify this problem so until they fixed this problem they were moved to a suite for one night and they were back to their room once air-condition unit was replaced.
I phoned the couple at their room and apologized on behalf of the hotel and made sure that they got a bottle of MOET champagne with a basket of fruits as well as a complimentary dinner. We also authorized 1 night refund as we understood that this was unacceptable.
Mr. and Mrs. Polychronopoulos were met by our office in Santorini upon their arrival and they decided to take a sunset cruise with onboard dinner. In addition to the above we provided this tour also on complimentary basis. So, this is something they chose between other tours and the remark "Not take a Caldera tour in Santorini – too generic and not worth the money" really surprised us.
We also advised Mr. Polychronopoulos that the least we could do is to refund one night of the hotel. We definitely apologize to the couple for the last transfer out of Santorini which due to a misprint to the fax we sent at their hotel they had to wait for our transfer for 40 minutes! Mr. Polychronopoulos has every right to be mad at us and we cannot justify ourselves but to apologize. We feel that the least we could do is also refund the amount of transfer which we immediately did.
I spoke to the couple when they were in Paros and he assured me that everything was going according to the plan and he was concerned about not bringing his International driving license. So, I arranged with the car company inAthens to provide the vehicle with his American license so he could visit his family in the Peloponnese for 4 days.
Regarding the note "Get a rental car in Athens and bring to the islands" I would like to state:
1. The rental companies in Greece will not cover for any damage that the vehicle may suffer while in the ferry garage.
2. In order to transfer the vehicle from one island to another the ticket is approximately 80,00 EURO per way, per vehicle.
3. If you finally decide to take your car hire and visit the islands the insurance is very high which Mr.Polychronopoulos suggested to other clients without knowing how expensive this could be. This would have cost them Euro 935, 00 without the car rental charges for the 11 nights that they were visiting the Islands.
So, we consider this information misleading to other fellow travelers.
Our company, myself and our team did our best to assist Mr. & Mrs. Polychronopoulos but we assume we could not please them judging by his comment: "Not use this company". We consider this is a very unfair remark as we have assisted so many guests over the past 11 years and we have done the outmost to make each of them have a great time in Greece.
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