See review above re: Dijon/Burgundy.
Travel Company Comments
Dear Denise and Stephen,
Thank you for your review.
First of all, we are happy to hear that you got back from your trip safely. We have carefully read your review, and we are always happy to receive feedback from our customers to improve the quality of our services. Indeed, it seems that you had an excellent stay and we are delighted about it.
Thank you for sharing your feedback about the hotel, we are sorry to hear that this hotel did not fully meet your expectations, the hotel is a good comfort 4* hotel in one of the greatest location of the historical center for which we never had any complaints in the past. It seems that we should perhaps have offered you a more upscale accommodation. A 5* instead of a 4* may have been more suitable.
Furthermore, we are disappointed to hear that the guided tour of Dijon did not exactly correspond to your wishes. Our guides are all licensed with good reviews and have been carefully selected. As 1 hour 45 can be a bit tight to discover the entire city, we should have better identify your interests in order to design an itinerary that corresponds totally to your wishes.
Your feedback has been transferred to our production team. Making sure that your experience is a success is our top priority.
We hope that we can organize the next trip for you very soon!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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