This travel agency provided accommodations, tours and transit services for our two week trip to Europe. Our agent, listened to everything we wanted and required. She did a great job at filling in all the blanks and suggesting things that we may enjoy. She took note of the special events we were celebrating and made it extra special for us! That is something we have never gotten from any other tour company. We were pleasantly surprised!
There were a couple "add-ons" that were included into our itinerary that I would have liked to have known about prior to making a payment, so we could have had the option to decline. For example, breakfast every morning at the hotel was convenient, but some places were outrageous in price and we would have definitely turned it down if we had known what we were paying vs what we were getting. There were also a couple additions to our tours that we were unaware of, like adding an optional lunch or an optional entrance to something that we would have appreciated the option of accepting or declining.
Other than that minor request, everything was perfect for our trip. Our agent didn't miss a beat. She was available even on a holiday during our trip when we had a small hiccup with one of our trains being delayed. The tour companies were great, everything was on time and we were all on the same page prior to leaving for our trip. The package our travel company provided prior to our trip was great! They make a little book of your itinerary, provide all your needed transportation tickets, vouchers, maps -everything! We were very happy with the service provided by this travel agency!
Our favorite place was Grindelwald, Switzerland where the view from our hotel was breathtaking and the people were so welcoming. The mountains and rolling hills took our breath away. The sheer beauty of this place is worth a second trip.
The second best place was Florance, Italy where the streets were a journey by day and a romantic storybook by night. The people were passionate and the little nooks and crannies had so much to share. The cooking class we took was by far my favorite part of this trip!
In Rome, our night tour of the Colosseum was incredible, unbelievable and took our breath away. We had the entire Colosseum reserved for only our tour group and 2 others. Not a soul could be seen at times and the half moon hanging in the night sky gave us creepy-awesome pictures!
We would skip Geneva, Switzerland or at least take away the extra time there and put it back into Grindelwald, Switzerland. Definitely would have added on more time to Grindelwald. We would have chose a different hotel in Geneva that was away from the shady part of town and choose one that had better customer service.
We may have switched up our hotel in Rome for a little nicer accommodations. We would also add a little more free time to RELAX, since we did none of that on this trip.
Your overall comments on Zicasso
We used them for our Australia trip. LOVE the idea of Zicasso and will use it for all our big trips forever.
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