This European Travel Agency: Proactive, consultative, creative in giving ideas to suit our interests. Great customer service. Had a little emergency during the tour (the arranged guide did not pick us up) and had to call their urgent hotline (which I understand was in the middle of the night in the USA), and they resolved the problem immediately for us.
The trip: generally great, apart from a couple of minor hiccups... The activities were as what we wanted, but some of the guides could be better (perhaps due to language barrier where their English proficiency was not the best).
All the various activities (segway tour, cooking class, fresco painting class, truffle hunting, etc) made it a memorable holiday for our family! Our travel agency was able to recommend and arrange these, vs the other agency which we also considered initially.
We would have preferred to have knowledgeable guides who actually accompany us through the sites with proper explanations / elaborations, instead of just "driver-guides" who made general comments and then dropped us off at the sites for us to explore on our own. The major exception we experienced was during the Segway tour in Florence, where the guide was very knowledgeable about history and took pains to elaborate on each of the sites we visited. The Barcelona city-guide was similarly good too in his elaborations.
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"...listened to our requests and worked with my daughter and me to create an amazing three week holiday"
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