Our agent from this European travel company did a great job helping us craft an AMAZING trip to Spain and Portugal. She was very patient with all of our changes, helped us stick to our budget and emailed prompt responses to our many, many questions. An area for improvement would be improving her ability to anticipate potential problems for travelers like us who had never traveled in Spain and Portugal. For example, we found out with only 24 hours notice that we'd need to take a train to Toledo from Madrid instead of being driven. What we weren't told was that we needed to immediately book train tickets. It almost caused us to lose our private Toledo tour because the train was mostly sold out. We had to pay extra and travel back at an inconvenient time in order to keep our tour.
We would also have liked to talk by phone when we first were contacted by the agency. An appointment was made but we never received the call. However, we continued to make arrangements via email.
I would definitely recommend this company but could not give a full 5* rating. 4.5*, yes.
Renting Segways and seeing the Flamenco performance in Madrid were 2 of our favorite activities. We also loved the Dali Museum, Olympic Park in Barcelona, as well as our private tours in Toledo, Lisbon and Madrid.
One of the excursions we most looked forward to was a trip into the Pyrenees Mountains where our agent told us we could do kayaking or horseback riding. This was not the case and made for a disappointing arrival at our destination, though we still loved the journey. We might have asked her to book another kayaking experience elsewhere had we known. We also took a Grey Line 1/2 day tour to Cascais, Sintra and Estoril but would have enjoyed it more if we'd booked a private tour or rented a car and had the opportunity to enjoy the scenery at our own pace. (We really don't like "big bus tours")
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