Thank you so much for your review on your Costa Rica Adventure with us. We are delighted that you thought our services were excellent and that if you ever come back to Costa Rica you would use our services again. We will also be delighted to host you again here in Costa Rica.
We are very glad you enjoyed the hotels we suggested and arranged for you. Both places are stunning 5 star top unique boutique hotels here in Costa Rica.
Regarding the not so pleasant bilingual horseback riding adventure with our local tour operator in Arenal, as promised, my partner and I spoke to the operator's owners and we have just got their written reply. It was lengthy but basically they admitted that there was a human mistake which was not recorded in their book of reports so they never learned from it and neither did we. They apologized for it. Unfortunately, the clients from other travel agencies did not complain nor reported the issue according to them, hence they did not even know or they would have addressed the issue before. They are concerned and have taken it up with the two guides and have committed again to their standards of operations. They explained verbally to my partner that our locally raised horses in Costa Rica look like that but they are strong and healthy. They checked the equipment again to make sure it is in good working order. Again, thank you so much for letting us know.
Though Arenal Volcano is inland and Manuel Antonio is on our Pacific Coast, they are both Tropical Rain Forests and part of the 64 micro-climates we enjoy in Costa Rica and which contribute to the stunning biodiversity which inhabits Costa Rica. In your next visit, perhaps we could use our private light charter flights to cut even more the time on the road.
We remain at your service here in Costa Rica,
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