I am so pleased with the service that I received from the travel professionals at Zicasso. I was hesitant to employ a travel company because I usually plan and research all of our vacations, but I just didn't know how I wanted to approach Costa Rica. So, I engaged with our travel specialist on many occasions by phone and email. He was knowledgeable about the country and gave me many options for travel itineraries. He listened to what we wanted and never rushed me into making decisions. There was never a feeling of selling me a vacation, but just a genuine interest in giving our family the experiences that we wanted. We had one problem with a property that we chose and I wanted to change things up. I texted our travel specialist and he immediately called me and had a plan to make us happier. The service was impeccable. An agent met us upon arrival to Costa Rica. She answered questions and got us set up with the driver that took us up into the mountains. She called us several times throughout our time in the country to ask if we needed anything and to check and make sure that we were satisfied. The staff at Zicasso is lovely.
Our family stayed in the mountains near the Arenal volcano. We loved our hikes over the hanging bridges and the zip line experience that we had there. It was amazing to glide over the rain forest and a feeling that we had never had before. Our travel specialist recommended an evening at a La Fortuna hot springs and we really enjoyed that. The food was really good as well. Very relaxing and and a good balance to all the daily activities. We stayed for the second part of our trip at the beach in Tamarindo. We were surprised at how many really good restaurants there were in town. We stayed at a hotel in Tamarindo and enjoyed our beach front room. The views of evening sunsets were amazing and I loved to listen to the roaring waves while going to sleep. The hotel had a wonderful breakfast buffet each morning, omelette stations, waffle and pancake stations and everything else you can imagine. Our family enjoyed the beach. Lots of places to walk to and grab a cocktail. We were sad to go.
I think four nights in the mountains and four at the beach was a perfect way to explore Costa Rica for the first time. We would like to go back and I think our next trip will lead us south to Manuel Antonio. But, I will definitely be reaching out to Zicasso for help in the future. My family is dying to go back!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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