My wife and I had the pleasure of celebrating our 29th anniversary visiting Costa Rica 9-20 May 2015. The experience was amazing and made all the better by the planning and guidance received from this travel company. You could not ask for a more helpful, efficient and attentive person than our representative.
Once we arrived in country, she personally called several times during our transitions to make sure everything was okay and ensure all our needs were being met. An example was on our flight back from our Arenal hotel to San Jose, we didn't see our transport and were not sure where to meet. I made a call to our representative and in less than 5 minutes the driver came and found us and away we went.
We are not ones to take "canned" trips and I normally make my own reservations, but it has been my experience when traveling to Central and South America, using an experienced agent is the only way to go.
We didn't want a lot of tours, but rather a majority of free time and relaxation. Our representative tailored our trip to our specific requests - to a tee. We did schedule a couple tours of the rain forest and water falls and the guides selected were unbelievable. Our main guides were both amazing. There are so many things we would have missed without their keen eye and plethora of information. Truly remarkable.
My wife has allergies related to the banana family, a fruit which is used in nearly everything in Costa Rica. Our representative contacted all our destinations and made sure they were aware of her allergies. This was confirmed when upon arrival one of the first things mentioned was dealing with the allergy and making sure all food and drink preparations would be handled with her allergies in mind.
We stayed at a resort in the Arenal area, and at Villa Hermosas in Santa Teresa which is along the Pacific Coast. Both places are wonderful, but completely different, which was are intent. Service and accommodations were second to none.
There is no question that we would highly recommend this company and will definitely use their services on any future trips to Central America. Many, many thanks on a truly unforgettable experience.
At both our Arenal and Santa Teresa hotels our representative had already informed them this was a special trip and a celebration of our 29th anniversary.
At our Arenal hotel they had rose petals scattered from the bed room to the private plug pool, a large sign made with our name and anniversary on the bed along with a bottle of wine, cheese and fruit. Mother's Day also fell while here and they made and left a Mother's day card for my wife.
At Villa Hermosa in Santa Teresa, they had a bottle of wine and a fruit tray waiting.
The attentiveness of the staff at both locations was impeccable and nearly everyone went out of their way to make sure our every wish was fulfilled.
What would we change if we did it over? Nothing, except stay longer!
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