Overall, we had a wonderful trip to Chile. This tour company was very helpful in helping in providing us information and helping us with the planning stages of our trip. They were very informative and were able to help us plan a trip that was the best fit for our group and interests. During our trip, we had to make a change to the itinerary due to flooding and evacuations in one location, and the team was very responsive in helping us to find an alternative option.
While we were happy with the trip, we did have challenges with the team around communication and organization. We often felt like we were not given thorough information on the logistics details (pick up times, flights bookings etc.) and had to ask questions in order to get all of the information. In addition, we had many email communications where we would ask a number of questions, and not all questions would be addressed in the response, so we would need to go back and forth a number of times before we were confident our questions were answered.
Both Patagonia and Chiloe Island were amazing.
This is difficult to answer as part of our trip was canceled due to weather, but we still had a wonderful time.
Travel Company Comments
I am sorry to hear that you felt the communication and organization was not clear enough, as this is an important part of any trip planning. Due to the multiple circumstances beyond our control that transpired during your trip (including the Atacama storm and evacuation that unfortunately affected the original itinerary we had agreed upon), we had to come up with alternative arrangements under a more limited time frame. Our team worked very hard during the whole weekend, to have all the family accommodated properly. This included rebooking flights, hotels & transfers.
It is possible that after several phone calls and emails, the information I shared with you and your family got lost, and I will ensure that future travelers receive a follow-up email after any phone call recapping our conversation as a way to guarantee that all questions/concerns are addressed properly.
We are very happy to hear that overall, you had a great experience, and once again, we thank you for choosing us to plan your trip!
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