We didn't have an overly complicated itinerary and probably could have pieced the trip together on our own, but we really wanted to consult with someone who had great expertise on where to go and where to stay for a more luxury experience. Our agent at this Australia travel agency did not disappoint. She offered great suggestions throughout the planning process and when I grew nervous about booking resort with renovations scheduled to be completed just shy of our trip, our agent worked with me to adjust other parts of the itinerary to fit an amazing alternative resort into our budget.
A couple of very minor details leading up the trip slipped through the cracks, but these were non-impacting and really not an issue at all - no reminder on payment due dates (probably should have tracked this myself) and some paperwork was missing in our final itinerary which we later discovered wasn't really needed anyway. Overall, our agent was patient and accommodating through the planning process.
We had an amazing trip staying at incredible resorts (go to Qualia!). We had a minor issue on baggage fees that our agent resolved as soon as we made her aware of the disconnect. Aside from that issue, the entire trip went very smoothly with no issues getting where we needed to be.
I am very pleased with the service from this travel agency and would work with our agent again.
Our stay at Longitude 131 out at Uluru and Qualia on Hamilton Island were incredible and really memorable. Recommend the sea plane tour on Hamilton Island to Whitehaven Beach.
As our agent advised us during planning, 2 nights at Uluru is really too much. You only need a day and a half there. Unfortunately, Longitude 131 requries a minimum 2 night stay. I would have traded one night at Uluru for an additional night in Cairns to do more of the Great Barrier Reef. We thought we'd have more Great Barrier Reef access at Qualia that we really did. You can take excursions out to the reef from Hamilton Island (Qualia) but it's quite expensive and a long ride.
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