I picked this travel company because they were the first to respond to my inquiry with Zicasso. They worked well with us to tailor this trip to our specific desires even though I do not believe that we are their typical customers. We are active senior citizens who are not the least interested in extreme sports and are not capable of highly athletic endeavors, but we enjoy adventures involving sailing, snorkeling, wine tasting, museums, natural wonders, and local cultural sights. We are not the type who like ocean cruises and bus loads of people. They satisfied all those desires when they sent the first proposal for this trip and we agreed to that itinerary with some minor changes. They were responsive to all changes we proposed and to any problem that we encountered on the trip. Problems on this trip were minimal and most occurred because of adverse weather, problems completely beyond the control of the travel agent. Overall, we couldn't be happier with the travel company and would not hesitate to book though them again.
Every day of the trip was enjoyable, but a few things stand out. Sailing on the America's Cup boat in Auckland, the fishing village of Akaroa near Christchurch, Milford Sound, the Sydney Opera House, snorkeling the Great Barrier Reef, The Ghan train trip from Alice Springs to Adelaide, and Kangaroo Island were all highlights.
I would go with a rental car company other than Hertz. Some pick ups and drop offs were more complicated than necessary.
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