Our agent and his team were efficient, knowledgable and fun to work with! I appreciated that they took the time to understand our interests; for certain we visited places that we would not have know about without their help. I appreciated that everything was thought through; your transit times made sense, little details given (like your boarding passes printed and delivered to your room), and once on your trip, no planning needed!
I also appreciate that our agent asked for our feedback post trip, and arranged to give all of our hotels feedback, as well as incorporating changes for the company based on our experience.
I strongly recommend their service, and would be delighted to travel again with this agency.
Seeing such a wide variety of things - from city life, to glaciers, mountains, animals, icebergs. It was fun each night to review the Final Travel Documents again to see what we had to look forward to the next day, and know that it would be exactly as we had wanted! Also the Big Glacier Hike in Calafate was so worthwhile. We liked first going to the Glacier viewing balconys to view, then the hike itself. Although a lot of people, it was extremely well structured, safe, and fun to do. Very memorable. On the boat ride home the guides handed out scotch w/ glacier ice to the passengers, which was a fun was to end such a memorable event. We had an excellent guide here as well – great English (able to make jokes in non native language always impresses me!)
Really only 2 things - both regarding the hotel stays: I would stay in a room in Park Hyatt Buenos Aires, facing the park (rather than the side, as we stayed this time)- it is such a beautiful place, it would have been nice to see it from the room.
I would avoid staying at the Eolo Lodge in Calafate. This was our highest price hotel room (corner suite), and while the room was great, the hotel stay turned out to be a huge disappointment.
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