I usually don't spend much time on writing reviews but I am more than happy to take time for this one. If I could give more stars than 5 for this Argentina travel agency then I definitely would. I have nothing but high praise for this company! My fiance and I used this travel agency to plan our honeymoon for our 10 day trip to Argentina. The 5-star service actually started from the very beginning. After spending some time looking for travel agencies to assist us in planning our trip, I submitted a request to a few companies to get more information about their services and experience. The owner of this travel agency was the only one to give me a personal call. First, he took time to really get to know me.....what my interests were, what my expectations were, things my wife and I enjoyed doing. From there, he effortlessly walked me through various options in each of the places my wife and I planned visiting (Buenos Aires, Mendoza and El Calafate). After narrowing down several options with him, he sent me a draft itinerary to give my wife and I an idea of how our trip could look. This gave us an opportunity to discuss amongst each other and make changes where we preferred. Keep in mind that the itinerary was based off the budget that we had in mind before hand. The agency's owner worked very hard to give us the best of everything (accommodations, events, restaurants, flights, etc) based on our budget and trust me.......he excelled with flying colors.
Once the itinerary was approved by my wife and I, all we had to do from our side was sit back and relax. Our agent provided absolutely everything that was needed for the trip such as weather expectations at each place, clothes to bring for each of our planned events, background of the culture and people in case we were unfamiliar, recommended tipping for various services, emergency numbers, etc.........he even provided us with a local mobile phone so that we could personally call him without using our data roaming in case we ever needed anything during our trip! Visiting a new country that you have never experienced before can be uneasy for some......The company owner and his wife and this travel agency made sure that my wife and I had absolutely nothing to worry about other than to enjoy ourselves. Let me explain more.
From the moment we got off the plane during our first day in Argentina, the company owner's wife met us at the airport to greet us with a warm hug, champagne and everything else we needed for our trip (documents, adapters, mobile phone). She then introduced us to our driver that would be taking care of us during our stay in Buenos Aires (our first destination of 3) and rode with us to the hotel. Once we arrived at the hotel, she walked us around the block to allow my wife and I to become familiar with our surroundings by recommending restaurants, showing us where ATM's were, etc. Since she is a native of Buenos Aires, she was very knowledgeable and familiar with the entire city. It really made us feel more comfortable from the very beginning. She was the nicest person. One of the great things about our trip, and this travel agency, was we always had a pre-designated driver to transfer us from the airport to our hotel and also to pick up/drop us off from all of our planned events for each day. At times, it actually seemed like they knew our itinerary better than we did! When they dropped us off at our hotel at the end of the day, they would actually remind us what time we needed to leave for our event the next day. It was great! We never had to arrange our own taxi service. My wife and I actually became friends with our drivers! They were so friendly and knowledgeable about the places we were visiting. We felt completely safe at all times.
Since we were visiting multiple places within Argentina we had to take a few flights during our trip to get from one destination to the other. The day before each flight, our travel agency made sure our boarding passes were always waiting in our hotel room for us. We never had to go through the process of checking in online or worry about what seats we had.....everything was taken care of and planned perfectly. For all of our activities scheduled during our trip, our travel agency made sure all reservations were accounted for. All we had to do was give our names once we arrived; we never had to call ahead of time to ensure they knew we were coming. You have no idea how pleasant it was for us to not have to worry about any of the things mentioned.....we literally were only responsible for being ready on time for our driver to pick us up.
Another thing to mention about this travel agency......the first class service did not end after we payed for our trip and the final itinerary was made for us. While finalizing our itinerary before the trip, my wife and I scheduled a free day in El Calafate to do as we pleased, no pre-booked activities. When that day came, we realized we wanted to go out and do something. After looking up a few things to do on our own, we weren't sure how worth while some of the excursions were. The first thing we did was send an email to the travel agency's owner to get his thoughts and recommendations on the different options we came across. Before we knew it, we had an email back from him with full descriptions of various events and excursions that were available and recommended. He included comments such as, "this would be a fun day trip but is very pricey..." or "this option would take a full day but this other option would only take up half". He was always thinking from our point of view which my wife and I greatly appreciated. He could have easily copy and pasted things he found off the internet and just sent it to us be he really took the time to find results that he thought we would really enjoy and would be worthwhile.
It was obvious that the owner of this travel agency and his wife had quality and personal relationships with the various hotels, drivers and activity vendors that were included during our trip. It was very impressive to hear such positive comments that the drivers and hotel venues had to say about them. It really made us feel like we were in good hands and that we were an extended part of their family by the way we were treated. Each driver that took care of us, each hotel that we stayed at and each activity that we took part in....the agency owner and his wife had experienced it before so we knew we could expect the best that Argentina had to offer. Their insight and experience within the region was at an expert level; this was greatly reflected by the amazing experience and service we had throughout the duration of our trip.
To conclude my review, the trip as a whole far exceeded my already high expectations..... and then some. I truly believe that the success of the trip would have not been possible without the help and personal guidance from the owners at this travel agency. Our honeymoon was absolutely perfect and coming from fairly experienced travelers.....this was easily the best trip my wife and I have ever been on. So many thanks and praises to this company for such beautiful memories that will undoubtedly last a life time!
The most enjoyable moments of our trip was being able to truly relax from start to finish, without having to worry about anything.
The most memorable parts of the trip were hiking the glaciers and being able to experience that with my wife. Pictures just do not do it justice. The scenery was breathtaking and the size of the glaciers were mind-blowing. All of the activities were memorable, but the glaciers were an incredible sight to see.
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"Fantastic travel company - am recommending them to everyone."
"What stood out the most with this tour company though is the time they took before the trip to educate us on Argentina so we...
"The whole trip was marvelous and the planning and service provided by this company were excellent from start to finish."
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