Our consultant was excellent. All enquiries were promptly answered and she also made good suggestions. She also listened carefully to what we wanted and tailored a program to cover all aspects of what we were looking for on our holiday. As our trip was a celebration (our anniversary), she also made sure the various hotels we stayed in made special efforts to acknowledge this. Any request for changes were handled well and patiently and I was made to feel that she really cared and wanted to ensure ae got the best out of our holiday. I am particularly pleased that we were compensated when the exchange rate changed (from the time we booked and quotation made to when we had to pay for the trip - which was all quoted in USD). Overall, we had an excellent holiday and it was due to the efforts and care take by our agent. During our trip, she also made the effort to contact us personally to ensure we were happy. I would recommend this company without reservation.
Staying at wonderful hotels and our safari at Sabi Sabi (where our agent helped us with getting an upgrade to a suite at the Earth Lodge).
We might extend our stay for another 2 or 3 days.
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