Overall, the trip that was custom planned our travel agent was nothing short of fantastic! As this was my first Zicasso experience (and a big gamble as it was our honeymoon) I was a bit skeptical, however after receiving the extremely detailed email from our agent, and a long "getting to know you" call, I knew we had picked a solid company. The true knowledge, experience, and most importantly passion that she and her team have for Africa and making their clients have a once in a lifetime experience is evident right away.
The attention to detail was outstanding, from the planning portion, to the detailed packet that was sent to us, as well as the final wrap up call after we arrived home from our safari. She customized each and every portion, explained pros and cons, answered all questions and really just made us very comfortable with everything.
Throughout the entire trip we were confident that we would be met by professionals starting with the first driver that brought us to our hotel in Nairobi. Do it right and go with her suggestions on hotels and itinerary, they were all great!
I have been telling everyone I know about this "great travel agent" that we found and the great experience with Ziccaso. We'll 100% use this travel company again when we return to Africa, and Zicasso for future destinations. Amazing platform - we're very happy Zicasso was able to connect us with them!
Overall comments about Zicasso:
Service worked very well and I plan to use in the future.
The safari overall was more than we could have dreamed. Our travel agent worked very hard to place us in areas in Kenya and Tanzania that were going to be the best for game viewing. My wife and I joked that we could have left after 3 days and been completely satisfied as the game viewing was so spectacular! The view from Tortilis Camp in Amboseli National Park overlooking the great Mt Kilimanjaro was breathtaking. Seeing zebras, elephants, cheetahs, lions, leopards, cape buffalo, hippos, and a ton of other game was so cool. The special honeymoon accommodations that our travel agent arranged, much that we were unaware of was such a warm touch that was completely unnecessary, but showed us that she truly cared about us having a memorable trip. Several times she had romantic private dinners arranged and even treated us to a surprise "thank you" massage. It's really an unprecedented level of service.
I would have said absolutely nothing if I had taken her suggestions 100%. She could not suggest it as she had not been and was pushing us towards another property and man do we wish we would have listened! We decided on Manta as it has the Underwater Room that has received international press, however the resort overall was very poor. The management was unfriendly and cold and the service level was substantially below everywhere else that the travel agent suggested. Sure enough, this is the only place that she didn't suggest as she had not had experience. When we do our next safari, I will go with her suggestions completely and not stray as she has personally visited all of these places and only sends her clients to places she would stay. Another aspect of her and the company that we really appreciated. Stay clear of Manta - overpriced and quite a let down.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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