Our trip to Japan was excellent. Other than a bit of unexpected snowy weather, the arrangements were great. Our travel agent was very patient and helpful with all my pre-trip requests and changes. She was VERY responsive, which was very important to me. The only reason I didn't give 5 stars is because there was a small mix up on the accommodation in Tokyo, We had settled on a specific property in Tokyo perfect for our price range, but when we went to book it it was no longer available. The travel company did the next best thing which was to find us a nicer hotel, more expensive, but passed on some savings to help us with the cost. The pre-trip package was excellent.
Overall Comments about Zicasso:
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Our personal guide in Kyoto was excellent. Being able to have all our questions answered was special. Our tour company arranged a private calligraphy lesson, tea ceremony, tea making experience, private guides in Kyoto and Tokyo and took care of all the transportation arrangements.
I would stay at a different location in Tokyo. We were at the Hotel Niwa, which is a lovely hotel and the people were wonderful, but as tourists, being on the same block as a train station is so important. There were elevated stairs across a busy street to get to the closest station, and in bad weather, those stairs and the 3 extra blocks were no fun to navigate. I also think a 1 day bus tour in Tokyo would have been better than the walking tour. Too much time is spent underground or walking when there is so much to see. Our guide in Tokyo, while very pleasant, had difficulty speaking English so we had some "lost in translation" moments. But she did take us places we would never have seen on our own which was great.
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