The trip planner at this travel agency was sensitive to and supportive of our wish to travel as independently as possible, including in several less frequently traveled areas in Japan. He selected a range of appropriate accommodations, provided timely travel arrangements with detailed information, and arranged for guides early in the trip while we were adjusting to traveling in Japan, as well as travel assistants at complicated train/bus transfer points. Although we would have rated his service a "5" even if he hadn't, our planner took the time to go to a hospital with me to have my broken hand cast while we were in Kyoto. The injury occurred four days before I left for Japan. The hand was too swollen for a cast initially. The trip planner also found us upgraded accommodations at no extra charge in Hakone when our hotel was damaged in the typhoon that occurred a few days before we left on out trip. Our sincere thanks to Zicasso for matching us with this travel agency.
We enjoyed every segment of our trip. I even enjoyed Kyoto although I had a bad cold while I was there, plus problems with my broken hand. This was in large part due to the planner's having booked us into an unusual small hotel in the center of old Kyoto.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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