We had a very good experience with the planning phase of the trip. Our travel consultant, was extremely responsive. Every question we had was answered in less than 24 hours. She was a wealth of knowledge and gave lots of good suggestions for our trip to Japan. She was also very patient dealing with three different couples who sometime have different priorities.
The actual trip itself had a few bumps. First, the timing between activities were very tight and had to be adjusted once the trip started. Second, the agency got our train arrival time wrong so we had to re-schedule some of our activities. Third, the agency sent us to the wrong address for a restaurant.
Our tour of Fuji area through the lava caves and forest.
Leave much more free time.
Travel Company Comments:
First, we’re happy to read the positive feedback on the planning of the tour! While it was challenging at times given the make up of the group, it was a fun trip to plan and the main contact person was also very responsive so planning came together smoothly.
Regarding the three issues they encountered:
Tight scheduling: This was true for their short time in Kyoto, due to our company trying to fit in everything they requested. We warned them it would be tight, but that with a driver, they would get everywhere on time but there wouldn’t be any downtime. They accepted that as their time there was very limited and they had very specific requests for what they wanted to see and do.
Wrong train time: The time in the itinerary did have them arriving 26 min. earlier as between the time we made the itinerary and purchased the tickets, there were changes to the route. However, we caught the error before they traveled, and their guide explained the change to them and gave them options. One of our staff also spoke with them by phone, and neither he nor the guide reported any sense of irritation on the client’s part so we believed the situation had been handled to their satisfaction. In the future, we’ll make sure to be very clear when we feel a day is over-loaded!
Wrong address: We gave the clients the address on the restaurant's website, not realizing they had relocated and not updated the site, nor did the restaurant inform us when we made the reservation. We are extremely sorry about the ensuing confusion and inconvenience to the clients!
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