I would suggest giving more guidance to the tourists on unguided days. While I'm aware that giving us a guide each day would get expensive, providing a more well-rounded itinerary would have proved helpful at little cost. For instance, our walk to our hotel in Osaka would've been much shorter had the itinerary informed us that the best way to get there was to take exit 4 from Shin-Osaka Station. We ended up losing about an hour of our first day in Osaka trying to navigate the area around Shin-Osaka Station to find the best route to the hotel.
Travel Company CommentsDear Thomas,
We are so happy to hear you both enjoyed the trip a lot. Thanks for the great review, especially for the praise for our guides, who represent the core of what we offer. Many guests choose to have days without guides, for budget reasons or because they just want to do some exploring on their own. For those days, we try to give some information support without getting in the way of that "exploring". We actually did have that exit information the itinerary, but obviously, it was too buried in the text. I am sorry that was not made to stand out more so that you could have spent a little less time on that particular exploration. We will keep this in mind for future guests.
Again, thanks for the useful feedback, for the kind words and for traveling with us. I hope the memories and insights from the trip will last a long time.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"This travel company created a beautiful and fun itinerary for us for the entire trip."
Copyright © 2020 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 1580 W. El Camino Real, Suite 14,
Mountain View, CA 94040, USA
Denver Branch: 1407 Larimer Street, Suite 300,
Denver, CO 80202, USA