Welcome home! Thank you for taking the time to provide us with your feedback; we're very happy to hear that you enjoyed your time exploring Japan with us!
We do make an effort to contact each traveler in the first few days of their trip to check in. The Japan Office did attempt to call, but your particular hotel was unable to deliver a fax on our behalf after we couldn't reach you by phone. Since there were no foreseen issues during your trip, they did not attempt to call again. I'm glad you were able to contact the office number provided in your info-pack when you had questions during your trip.
I apologize if you felt stress upon hearing of typhoons forming in the region during your trip. The end of typhoon season often sees numerous tropical storms start up in Asia and either change course or weaken significantly before approaching Japan. This was the case with typhoons 17 and 18 of this year that were near your trip dates. Neither were predicted to make landfall on the main islands of Japan and would not have affected your trip. In these cases, we do not contact clients as there is no need to alarm anyone and cause worry during your travels. Our team did recently make changes to several client trips during Typhoon Hagibis. Please be assured that we always reach out directly to our travelers if the weather presents any danger or changes to their trip route.
Thank you again for traveling with us!
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