This was my first ' travel agency' trip ....... I had many questions and concerns having an outside agency make arrangements for my wife and I in a foreign country....... but I trusted Zicasso 's travel agent who set up my tour...... and I can truthfully say that everything was ABSOLUTELY first class!!!!
My wife and I were 'blown away' with the customer service, professionalism, timeliness, and quality of the each and every aspect of our trip!! The hotels in Venice, Aviano, Florence, & Rome were perfect choices for us! The staffs, accommodations, locations, and cost for what we wanted to spend were incredible! Our private transfers were all in exceptionally nice vehicles (BMW, Mercedes, Audi). I had immense worries that our schedule would be thrown into chaos by one or more of the 'transfers' being late or not showing up ......but each and every single one was professionally dressed, on time, ready for our arrival or departure..... the success of our trip was dependent on these crucial transportation links and every step of our trip was perfectly planned as if the Zicasso tour rep was doing the scheduling for themselves!
Brava, Brava, Brava!... I am a fan of this travel agent & Zicasso!! They have my business on any type of structured tour from this day forward! I have and will continue to promote Zicasso & this travel company to any and ALL of those wanting First Class treatment.
We loved visiting Aviano the most!
My only concern for someone with a disability is to ensure elevators are available ....my wife just finished up with her second knee replacement surgery and 2 of the hotels didn't have elevators....walking up 23 stairs to get to the front desk where a elevator was located was a scary affair the 6 times we had to return to the room. I know that most buildings in Rome & Florence do not have lifts, but aside from that the only recommendation I have is in the walking tours for those who need walking assistance.
Our Colosseum tour guide missed his calling as a Olympic runner.... he left us in the dust. I warned him that my wife walked slow...after 2 minutes we were so far behind I stopped, took my wives earphones and caught up with the guide saying " we are done ....we cannot keep up! "
We made the best decision to take a bicycle taxi ride which was perfect for us to see many of the sites. I would highly recommend this for those who have difficulty walking!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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