Planning the trip from start to finish exceeded our expectations all around. I was a bit skeptical to hire a tour company online without having any specific word of mouth reference. But Zicasso paired us with two excellent options to choose from. We chose this company after our initial "Interview" with our agent on the phone. He was extremely knowledgeable, courteous, prompt with follow-up, detail oriented, and gave us confidence to move forward. He was also very patient with all of my detailed and follow up questions.
Once we decided upon an itinerary he also was very open to modifications and some specifics that we wanted to be sure we could customize. We were paired with a guide who would be our online concierge while in Italy, and he also was extremely communicative, responsive, and knowledgeable. Their team made the experience fabulous.
Additionally , we were promised first class service, and that is what we received. From the time of planning, to booking, to executing all the details of the trip, we were thrilled with the quality of service and service providers.
We are so thrilled that we booked this trip with this travel company and NOT on our own...we were overwhelmed trying to plan the details, and they took away all the stress and made it a perfect vacation for our family of four. Grazie!
All the cities we visited were really great overall. We were thrilled that we could accomplish so much in a fairly tight schedule. The travel company helped us plan the itinerary so we could fit everything in, still relax, and maximize our time abroad. Thank you for your expertise in helping guide our plans through every step of the way.
MOST enjoyable were the Amalfi Coast, especially the private boat trip to Capri, dinner in Positano, and having the chance to go to Modena for a culinary detour. Loved the winery that was chosen during our day trip to Sienna and PIsa as well. It was all wonderful! Hard to choose.
Timing and scheduling were perfect.
Next time back we'd love more time on the coast, but we would not have had time to spend there if we still wanted to see everything else!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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