We have just returned from the trip of a lifetime! Thanks to this travel company and our agent, our custom-designed 13 day tour of Italy was perfect. We easily followed the instructions in our travel packet, our tickets and vouchers were organized and accepted everywhere, every guide and driver was on time and extremely knowledgeable, and the recommended hotels and restaurants met our very high expectations. It’s worth noting, also, that just mentioning our travel company, or simply the name of our agent, seemed to make our providers stand up straighter and work a little harder.
One of the things we especially loved was our agent's willingness to accommodate all our wishes during the planning period. It took several tries before our 6 member group could agree on the cities to visit, but our agent's expert guidance helped us to settle on Venice, Florence, Tuscany, Rome, and Positano. We received a detailed document containing suggested hotels, tours, restaurants, and free-time activities, which we again edited, and our final itinerary was received about a week before our trip. It was so much fun to meet and go over our documents on the day we received them! We thank this company very much for the time and attention to detail; they even thought to send instructions on appropriately tipping for services, how to use our phones in Italy, and an App for speeding our way through the airport on our return home.
We thank this company and out agent for everything. We will not hesitate to recommend this travel company to anyone who wishes to travel to Italy. In fact, we already have a lunch date with friends who are planning an Italian vacation with family. We can’t wait to share our experiences!
Once we were on our way, our trip was virtually stress-free. We never felt overwhelmed or rushed, and we had just the right mix of activity and leisure time. Our tour guides were exceptional, speeding us to the front of the lines, somehow managing to keep us comfortable in the oppressive heat, and not only answering all of our questions, but expanding upon them. Their knowledge, backgrounds and experience was first class.
One of the things we looked forward to in Italy was the food. Our agent gave us recommendations for several wonderful restaurants, even making two reservations for us in advance of our travels, and our guides and drivers helped us find excellent local spots for informal meals and street food.
We did have one boat excursion canceled due to rough waters, and the promised refund check was in our mailbox within several days of our return home.
Make it longer.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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