Overall, the trip was good, although the weather in Italy was not. I'd only spend one day in Venice if I had it to do over again. The hotel in Venice was not to our standards. The shower leaked all over the bathroom floor and it had mildew. After complaints, we were put in a nicer room. The train ticket for our trip from Florence to Rome was on the wrong day according to our itinerary and we didn't discover this until we were asked for our ticket in the middle of the trip. The travel company needed to pay more attention to all of the trip details in order to make this a stress-free vacation.
Florence and Rome. We had a car and driver for a day trip to Sienna and Tuscany area. He was very good. Our docents for the Vatican and Ancient Rome tours were outstanding. Both were knowledgeable and interesting.
Pick a different time of the year to travel to Italy, shorten stay in Venice, and add Naples to the agenda.
TRAVEL COMPANY COMMENTS:
#1. We were very sorry to hear client was dissatisfied with his first hotel. We were happy to award the client a free upgrade to a higher room category which he claimed was “perfect.”
#2. The train ticket was an unfortunate and very rare mistake. The client was offered to be reimbursed for the tickets but he declined since he found other seats. The client handled the situation with good humor claiming it only caused a moment’s embarrassment.
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