This was the first time that I used a travel company to book a vacation and with this company, I was completely impressed. The travel agent asked me questions to better understand our needs and our interests. She next sent a tentative itinerary for us to review. With her help, we adjusted the itinerary to suit our flight plan and we settled on the trip of our dreams. The travel agent addressed all of our needs, such as private transfers, train tickets, 4-5 star hotels which were very close to all of the major sites. She made the entire process very smooth and saved us hours and days of research. Overall, I would (and have) recommend this company to anyone planning a trip to Italy because of their professionalize and true concern and care for their clients.
The most enjoyable parts of the trip were the tours and the closeness of the hotels to major sites. We had the flexibility to walk around and enjoy the cities we stayed at and also went on tours where we learned a lot about the history and background of the area. My favorite tour was the Siena/San Gimignano tours where the company provided transportation with a group of 8 travelers and a tour of Siena (a city I never heard about before and who's culture and location was fascinating). We also had free time to walk around San Gimignano and buy souveniers, eat gelato, etc. We ended the tour with dinner with the other travelers and we ended having a wonderful time and making friends.
I would probably not book the hotels through the company because we had benefits with our American express card that we did not know about which would have saved us some money. We also would not use private transfers to go back to the train stations (such as from the hotel in Rome to the train station to Milan) because after a few days we were able to learn the lay of the land and we could have managed our way back.
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