Our agent with this Italy travel company was amazing! I wanted a trip to show my wife of 16 years how much she still meant to me, so I wanted the best vacation well planned out. In addition, we are picky travelers. For example, we have our own preferences of accommodations - from staying out of chain hotels and in more boutique facilities, but still have high level of amenities. We like smaller / private excursions, we like down-time built in, etc- sour agent!
We customized a multi city trip: Venice - Florence - Chinque Terre, Tuscany then Rome. The entire trip was flawless! All accommodations, transfers, excursions were perfect. Zero confusion.
On the morning of Departure back to the states from Rome, a representative from our travel company called our hotel around 8am our time 2am theirs. They informed us our flight from Rome to London was cancelled (fire at Rome airport a few weeks earlier left the British airways terminal and lower capacity with routine cancellations). No email from airline - ever. If it was not for them, we would have arrived at the airport later that day with no flight and probably no options to get home. Stellar customer service!
Thank you Zicasso and this Italy travel company for the trip of a lifetime!
Constantinos and Heidi B
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