Overall we would rate both at 4.5 stars. We had very limited time, total of 6 days which we spent in Rome, Bologna/Florence, and Venice. The tour company was great, very patient, knowledgeable, and helped us create a very custom tour and allowed us to maximize our enjoyment. The staff, whether back office planners or tour guides and drivers, were always knowledgeable and kind. When we ran late or had to make last minute adjustments, everyone always made us feel comfortable.
We also were able to split up the family for different activities on the trip and combined our own bookings with the agency's bookings. The agency was very accommodating in working with us and our preferences.
The only reason the agency didn't get 5 stars, was related to some attention to details: they didn't check our lunch restaurant selections were open despite promising to do so, and especially after we had an issue the first day, we didn't expect on our final day to have the same issue. We were also assured that allergy information was passed onto all booked restaurants, but none of the restaurants seem to have that, not sure if that was a failing of the restaurants or the booking agents.
We experienced only minor issues, overall top class and really helped make our trip superb.
Perfume making in Florence
Segway tour of Rome
Wine/cheese/vinegar in Bologna
Murano glass factory near Venice
Supercars in Modena
Go when it's a bit cooler... spend a few more days, but really nothing different given our constraints.
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