The trip was great and the service provided by this travel agency was excellent. There were no issues with the hotels or tours they set up for us. The documentation they provided prior to the trip explained everything and was very helpful. We did have a few questions during the trip but they were easily address via e-mail. This company also provides an emergency number for use while you are in Italy should it be necessary.
There were many memorable moments. Venice is memorable just due to it's uniqueness. The Duomo at Florence stands out. The care that is taken to preserve historical ruins was on display in many places, especially in Verona where our guide showed us several places where buildings were built around ruins found during construction. The Coliseum in Rome as amazing and of course the Vatican museums along with the Sistine Chapel.
I would allow for more time in Siena. We took a four hour trip from Florence but after the two hour drive time the remaining two hours wasn't nearly enough time there. I would probably make it a day long trip and include Pisa as well.
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