I chose this agent as my preferred guide among another company because she took the effort to listen to what i really wanted and understood my needs after a few conversations. As i was busy with my work, i didn't have the time to communicate much but I was happy and satisfied with the proposals she came up with after a few tweaks. I would say she placed her customers needs and wants first. We enjoyed all the tours she had planned for us, the itinerary directions were very clear too. She was also replying me very quickly, even when i texted her at 7am in the morning. Thank you!
We visited Milan - Venice - Florence - Rome (in sequence) and we enjoyed Venice boat tour and Florence walking tours. The guide was humorous and enjoyable to be around with, she made the whole group of us feel at home and never left out despite a huge group, we visited a lot of places by walking which I never thought I would know on my own.
I wouldn't plan a tour on the day we are arriving because it's way too tiring and it affects the mood as you are too tired to slowly enjoy and absorb everything in.
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