Our agent did everything possible to make our trip to Italy perfect. From our first conversation, she listened to our concerns. When we decided to make changes she made them quickly and willingly. On our first day in Florence I got sick and at the last minute, had to cancel our tour for that day. (I tried to reschedule with them but they were booked for the season). I emailed our agent and she immediately found us the same tour with another tour company on one of our free days. All of our tours, hotels and drivers were top notch & everything went like clockwork. With everything being hot and crowded, It was always a relief at the end of a long train ride to have our driver meet us at the station and take us to our hotel. Being high season, every Gallery and Museum had long lines going for blocks and/or weeks - long waiting lists. With our agent's guidance, all or our tickets were purchased in advance so we scooted right in. Thanks to her knowledge of Italy, her professionalism and thoroughness, we were able to see much more than we would have if we had tried to book on our own. As a result we had a wonderful, full, but relaxing and worry free vacation.
Every day/place was different so it's hard to choose. In Venice we enjoyed walking along the water in the less touristy areas and eating at one of the many outdoor cafes. In Florence, it was the art and exploring the little towns in Tuscany. In Sorrento we accidentally stumbled onto a Dante sculpture exhibit where we spent a couple of hours admiring & photographing the Ftures. In Rome it was the history, the chaos, learning to ride the metro, the noisy, intense, but fun & friendly people.
In two weeks we only scratched the surface - there just wasn't enough time. If we went again we would try to squeeze in all the things we missed.
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