First let me apologize for the late response, there was user error in transmitting the review, but I am correcting this now.
I had always wanted to visit Italy and finally the opportunity presented itself and I reached out to this travel company for personalized assistance. I was very fortunate to have this agent assigned to my trip, what a darling lady. She took time out to discuss my personal desires and provide possibilities. I decided to travel alone so that I could go at my fast paced schedule. This agent was so sweet trying to warn me that my schedule might be overloaded and share feedback she had from her previous bookings, but she also took the time to get to know me and that the overbooking is how I live and she supported my desires and designed an itinerary with options for me to choose from. She always made herself available to discuss my selections so that I could switch my excursions so that I was able to experience all of the culture Italy had to offer. The accommodations were fantastic and centrally located so that I was walking distance from places I wanted to visit. My agent took care of everything, I just had to follow her instructions. It was so convenient having transfers and train vouchers with me so I did not have to worry about anything while I was there. I had a trip of a lifetime, and this travel company helping me design this trip was what made it come to fruition. Although I have given insights as to how great this agent with her personalize service, the true example of how she goes out of her way to make sure you have a great experience - my flight was delayed 6 hours and I missed my first excursion (yeah, I told you I was at a fast pace, land and go) and I called my agent from the airport to let her know what was happening so she could let the tour know. She worked with the agency and scheduled me for a make-up tour, making sure I experienced everything I desired. Always going above and beyond, thanks to this agent!
It would be much easier to detail what wasn't memorable, the entire trip was one fantastic experience after another. There were tours that were obviously game-changing, like Vatican Museum and Sistine Chapel, that I will be able to close my eyes and feel like I am right there again. However when I look back the city tours I took when I first arrived at each location with "experts" of the region/culture/history/architecture/etc... The guides were so knowledgeable and personalized the tour based upon our interests, Learning the landmarks and various places of interest that I might want to return to visit, it was very valuable and comforting when I wandered on my own late at night.
One of the city tours I was by myself and the guide was so proud of Florence, the Renaissance and Michelangelo and he saw how interested I was with his commentary, so he took me down some side streets to visit a local church, Santo Spirito. From the outside, nothing like the Basilicas I had seen, and it was very nice on the inside, very "clean" and not ornate like most other churches I visited - a true representation of the Renaissance architecture my guide was so proud of. Then he took me into a small sacristy where there was a wooden crucifix that Michelangelo made when he was 17 - it was amazing. My guide shared how Michelangelo created the crucifix in exchange for him being allowed to examine corpses from the hospital. Tough not to call this memorable.
Only two possible changes. First would to have stayed longer, it went by so quickly. But without that option, I would probably switch one of my extra days out of the Tuscan countryside and spend an extra day in Rome. I did not think I would be wanting to spend as much time in "tourist attractions" and the crowds, but I was incorrect, there were so many awesome sights. And going on the tours allowing separate entry and not standing in the 2 hour lines, well, enough said.
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